5. Stake­holder engagement

Our stake­holders

Dolder Hotel AG main­tains an ongoing dialogue with its key stake­holders to ensure our sustain­ability efforts align with their expec­ta­tions and needs. As part of our sustain­ability reporting, we have iden­tified the most relevant stake­holders based on our business model, existing dialogue formats, and internal assess­ments. Their expec­ta­tions regarding our sustain­ability management have shaped our prior­ities.

In this first reporting year, we have not yet conducted a formal stake­holder survey specif­i­cally focused on sustain­ability topics. Instead, the insights presented here are drawn from existing feedback mech­a­nisms – including our annual guest surveys, employee surveys, and supplier assess­ments – supple­mented by perspec­tives from industry asso­ci­a­tions and specialist groups. We are committed to grad­ually expanding the systematic involvement of our stake­holders in sustain­ability reporting. A first step in this direction is the feedback survey included with this report, inviting all stake­holders to share their expec­ta­tions and feedback on the rele­vance, compre­hen­si­bility, and completeness of our reporting. The results will inform the further devel­opment of this report and the next update of our mate­ri­ality analysis.

Author­ities (federal, cantonal and City of Zurich) expect compliance with all relevant envi­ron­mental and labour regu­la­tions, as well as trans­parent reporting. We meet their expec­ta­tions through annual legal compliance audits, our certified sustain­ability management system, and proactive antic­i­pation of regu­latory devel­op­ments.

Guests and customers (indi­viduals and B2B partners such as agencies, companies, and online booking plat­forms) expect envi­ron­men­tally friendly initia­tives, sustainable services, and trans­parency. We gather and inte­grate their feedback into the design of our offerings and procurement processes.

Employees expect fair working condi­tions, training and devel­opment as well as oppor­tu­nities for partic­i­pation. The annual employee survey also assesses the impor­tance of envi­ron­mental and social sustain­ability. We promote engagement through internal commu­ni­cation, e-learning and the work of the D-Impact team. Our certi­fi­cation as a Top Employer under­scores our commitment to being a respon­sible employer.

Suppliers and subcon­tractors increas­ingly expect clarity regarding sustain­ability criteria in our collab­o­ration. We address this expec­tation with an internal procurement policy that takes envi­ron­mental, social and economic criteria into account, as well as a supplier code of conduct. New suppliers are eval­uated using a struc­tured guide; for strate­gi­cally important suppliers, we conduct annual assess­ments. Sustain­ability-related criteria are being grad­ually inte­grated into our eval­u­ation processes.

The Board of Directors and Exec­utive Board are respon­sible for embedding sustain­ability strate­gi­cally and ensuring compliance with all regu­la­tions. This is managed through the certified sustain­ability management system and annual ESG reporting.

Share­holders have a legit­imate interest in trans­parency regarding sustain­ability goals and progress. We meet this requirement through, among other things, annual ESG reporting as part of esg2go, carbon foot­printing with myclimate, and this VSME Sustain­ability Report.

Profes­sional exchange and coop­er­ation

We place particular value on engaging in dialogue at the specialist and peer exchange group gath­erings organised by Respon­sible Hotels of Switzerland, as well as in the thematic circles of Swiss Deluxe Hotels. There, we share expe­ri­ences, discuss current devel­op­ments and work together to develop prac­tical solu­tions – ranging from energy and resource management and sustainable procurement to social aspects of human resources management and employees.

In addition, we maintain dialogue with partners such as myclimate and EnAW, industry asso­ci­a­tions and alliances (Hotel­lerieSuisse, Swiss Tourism Feder­ation), the media and the local community. Through local part­ner­ships and initia­tives – such as those within the framework of FOOD ZURICH or the Zurich Film Festival – we contribute to cultural and social diversity in Zurich. By actively listening to and collab­o­rating with our stake­holders, we ensure that our sustain­ability strategy remains relevant, effective, and aligned with the values and expec­ta­tions of those who matter most.